Gevalia Coffee Complaint - AWFUL Customer Service!!
I have been a customer/member for well over 10 years. During that time the customer service has deteriorated to the point where it doesn't exist at all! Emails are ignored, and all calls are now diverted to Manilla; complaints aren't acted upon, and the sales representative lie as well, stating that they are the customer service reps, when they obviously are not. I intend to spend the next few weeks looking for substitute coffee I like as much. What a shame to see a good company go so bad! (And I was a totally dedicated customer!)