Maaco Complaint - Police Assistance needed at MAACO Sunnyvale, CA
SUNNYVALE, CALIFORNIA -- I was referred to this MAACO dealership in Sunnyvale, CA because the owner was a veteran, as am I. As I live in the SF Bay area I have the choice of over (6) dealerships and made a HUGE mistake in selecting this one !!!! After reviewing several options for Hood/Roof oxidation damage/spray paint on my 1995 Toyota - I picked the MOST EXPENSIVE option - base, clear coat, etc., "Spot Job" with "Lifetime Warranty" for $1500.00 - just for the hood and roof. I paid for the best warranty, for just (2) areas of my car- to ensure the job was done right. When I came to p/u the vehicle, after several phone calls informing the owners I was on-the-way (& after the shop having it for over a week), I arrived to find a filthy, shop-dust covered vehicle; bright, BLUE paint splotches on my GREEN vehicle's hood; an "orange peel" like surface on the hood; the roof rack NOT painted - although it was clearly indicated on the contract that it should be painted; buffing/sander grinding DAMAGE on my "new",5-month old windshield; AND buffer/sander damage on doors that were supposed to be blended with the roof. There was also painter's tape clear-coated and STUCK to areas they masked. When I pointed out some of my concerns, the owner's wife immediately started telling me that "you didn't want the roof rack done" and "that (tape/overspray) isn't from us - that was damage on your vehicle when you brought it in" and "What? I (owner's wife) don't see ANY problem(MAACO related) with our work...." Luckily, there was a MAACO Regional or National Rep there that day who looked at my vehicle and DID "see" some of the areas I was concerned about. The husband/wife owners were VERY upset that they were going to have to keep the vehicle a few more days to fix the work. When I returned, a friend brought us in my old truck (which I WAS going to d/o to MAACO next - IF my first truck looked good). She drove my vehicle to her house and I drove the old truck back. The instant I got in the Toyota I saw the BRAND NEW, SHINY, CLEAN (no ROAD dirt) whirled SCRATCH/ETCHED marks on my windshield. I went back to MAACO and calmly asked to speak with the owner. He started yelling at me to "Get Out" and charged at me like an enraged bull. I am a disabled FEMALE vet and he was pretty angry, threatening and intimidating. When I tried to explain about the windshield damage he started yelling again. He stormed out and I told his wife I didn't feel safe with his behavior & felt I needed to call the Community police so that I could safely explain myself and retrieve my car. I also called my friend back to the store to get me. She assured me it would be okay when the owner came back. Unfortunately, when he came back in - he started YELLING at me - AGAIN! The wife jumped up from her desk in an effort to calm him down. She kept saying, "(Husband's name)..Stop...STOP!!!) At that point, I got out of the store (I was on crutches) and contacted the SUNNYVALE POLICE. They came and took a report so what I'm telling you IS documented on a POLICE REPORT. The police officer came out and said the owner "seemed calm" so I went back in with the officer - upon which time the owner began raising his voice to me WITHOUT ANY provacation (ie: me yelling or swearing at him). The police officer and my friend witnessed this new episode unfold. I then tried to calmly speak to the owner WITH the police officer present - but the owner continued raising his voice over mine and repeating himself - so the police officer and my friend left the store again. It was a HORRIBLE and SCARY experience. If you are a veteran, someone with a disablilty, or a parent reading this blog - I would really encourage you to CONSIDER YOUR SAFETY when visiting this MAACO store. I realize MAACO is independently franchised - so I'm sure other MAACO's don't due shoddy work; won't DAMAGE your car and blame it on the customer or create a violent/hostile/threatening experience when you attempt to state your concerns. Good luck out there!