Best Buy Complaint - Best Buy Geek Squad
KANSAS CITY, MISSOURI -- 12-20-08 My 65"screen turned to black stripes. After 5 attempts, I finally suceeded getting my problem registerd. They said it would be 6 days to get a repair person to arrive. The TV is 4 months old with a 4 year warranty. Geek squad arrived when promised. The tech looked at the screen and informed me it had not a picture but black stripes. He then told me due to the holidays, he could not find out what is wrong with the TV for maybe a month.
Update; Seven days have passed,we haven not been contacted from geek squad. We called geek squad, the tech that came to our house thought that best buy gave us a new tv. Nothing has been done for us. It is now day 16.