The Home Depot Informative - Intelligent thoughts lacking in HD customers
Reading these reviews makes me worried about the people shopping in Home Depot more than the people working in Home Depot. How is it that one customer will have an outstanding experience in a HD and another customer has a terrible experience. For each bad experience at HD there are more than a hundred good experiences. If you have a problem with the level of service you received in a HD you can bet someone had the same problem at Lowes. Do you honestly believe that Lowes does anything differently than HD or vice-versa? To expect that Lowes or HD is going to be so much better than the other is to ignore your own god-given intelligence. The same type of people work at either store and in many cases employees at one place came from the other. Does that mean that all of a sudden that person is a better employee. Ridiculous. Some of these reviews have a valid claim but most of them are ridiculous. It only takes working in a HD or Lowes for one day to realize why these situations arise and how stupid many of these customers are.
If you want sound advice on how to do home improvement talk to a REAL EXPERT. The employees at these stores are usually not experts and even the so-called experts screw up. Home improvement is a shotty area anyway and if these big-box retailers hired REAL experts the products in the store would have to cost more to pay their salary so stop complaining. Simple economics and business knowledge would tell you that in order to meet the expectations the spending would have to increase on everyones part. This includes the store paying employees more which in turn means higher prices on products. Not a terribly complicated idea. Of course these stores tell you that they can help with anything. What are they supposed to say?
I would not trust the plumbing or electrical problems to some kid hired right out of high school who is just trying to make it through college. The few highly knowledgeable people who do work at these stores can't be there all the time and if you expect them to be you are living on another planet. Someone with that much knowledge probably is being paid more to work somewhere else. It is YOUR responsibility to make sure your house is improved correctly and up to local building codes. By policy these associates are not supposed to concern themselves with things like building code because codes are different in different cities and it would make them liable if they told the wrong code. That's why codes are public knowledge.
As a homeowner it might be smart to make yourself knowledgeable about the improvements you are about to make or have a REAL expert do it for you. It is just lazy to expect that some kid at a home improvement retailer will be able to explain how to wire a new outlet or plumb a new bathroom. Complicated stuff that even so-called experts get wrong. Look at the whole picture instead of just your narrow view. I value these consumer reviews only as much as I agree with each one. Most of these are garbage and should be valued as much as garbage.