Target Complaint - Poor Customer Service
I registered with Target before the birth of my 2nd child. Two months after the "event date" I still had not received my 10% discount coupon to purchase the remaining items from my registry. I contacted Target who stated "We've sent it!" I reiterated that I still had not received it 2 months later. After much argument they finally agreed to put another one in the mail. Approx. 3 weeks later I received a coupon in the mail, with an expiration date of Jan. 11th, 2009. When I went to the store right before Christmas, I was unable to pull up my registry in the store (I had pulled it up online at home that morning before going to the store and updated it). The manager contacted Target' Customer Service by phone and allowed me to speak with the representative who was obviously not American. I could hardly understand him! He told me "I'm sorry ma'am but your registry has expired and you will not be able to use your 10% discount. I told him that my coupon said that it didn't expire until Jan. 11th. He continued to state that I couldn't use it since my registry expired. When I asked to speak with his supervisor, he was very rude and told me that he didn't know why I wanted to speak with his supervisor because he had already consulted with him and there was NOTHING that could be done! I was absolutely infuriated by this response. What happened to CUSTOMER SERVICE?!
Anyway, all I was asking for was a tiny little 10% discount. With today's economy it looks like they would want my business, but apparently not! I took my business to Toy R Us instead!!