Nextel Complaint - DON'T replace broken Nextel phones w/out expecting new contract
I am an attorney and can't believe the games that Nextel is playing, and so far they have gotten away with them. I dropped one of my two cell phones in a rain storm and replaced it. I had the number changed to the new phone. NO ONE at Nextel told me that by replacing a broken phone I would be EXTENDING my contract one year from the date of the replacement of the broken phone. They explain that the $200.00 I paid for the replacement was a "promotional fee" (bull) and that I would have paid a lot more without it. The phone prices are NOT clearly delineated as promo or regular on their website (in fact there is no classification of prices so how is one to know? Nextel has been rude, obnoxious and their service is slow. Warning--they claim that their contract is in their user manuals (I bought mine on line). I never signed anything. I am disguisted at the long hold times (up to an hour) and the rude attitudes of the staff. I may be one customer, but I am on a committee which recommends cellular and other products for thousands of members. Based on my 2 years experience, I would not recommend this company to anyone. I have used other companies and NO ONE has been this bad. Buyer beware.