Magellan Complaint - Magellan Map Updates
I purchased a Magellan Maestro 4200 GPS from Tiger Direct.com. This unit was purchased as a X-mas gift for my wife on 11/23/08. On X-mas day when we open up the unit and registered the product I found out that the map in the unit was out-dated. (2years)
After contacting CS at their web site I was informed that a update was available for 79.95 since it did not fall under the 30 day grace period from date of purchase. I responded with "you mean to tell me that the only way I can get a free map update is to purchase the unit the day I intend to give it as a gift?" Their attitude is 30 days is 30 days. Even though the unit did not arrive at my address until 11/28/08. Well my response is to return it to Tiger Direct.com This is in no way a bad reflection on Tiger Direct. They are a very reliable company.
As for Magellan, I will buy a Garmin or Tomtom from Tiger Direct, and not recommend that anyone buy any of Magellan's products. They really know how to put the Grinch back into X-mas.
As we all know almost all companies honor the fact that when a product is registered as a X-mas gift the warranty starts the day a gift is received, not the date of purchase.
This was their response:
"Thanks for writing us back. Again, we are very sorry for the inconvenience.
Since your unit was been purchased last November 23, 2008, unfortunately, you are not entitled for a free map update. As per Magellan policy, those units that were purchased within 30 days will have the opportunity to receive free map updates. What we suggest you is to purchase the 2008/2009 map update through Best Buy or to our website. If you do need further assistance, do not hesitate to email us back so that we can further assist you. We will be awaiting your reply.
Should you require further assistance about this or any other Magellan unit, please also visit our website www.magellangps.com.
Magellan GPS Technical Support
Email: support. us@cs. magellangps.com
URL : www.magellangps.com
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