Circuit City Complaint - CC has had my laptop for 3 months... HELP!
OXNARD, CALIFORNIA -- I purchased my HP Pavilian Tx1410/Tx100 Notebook Computer (Item DV6775US) on February 16, 2008 at Circuit City Store # 429, in Oxnard, CA.
Purchase price = $1,049.99
Protection Plan = $429.99
Total Purchase Price (Paid in Full) = $1564.10
On October 22, 2008 The tablet functions were inoperable on my HP so I took it into the Santa Barbara store. I submitted a Firedog work order under extended warranty.
I was told that my HP needed to be shipped to Service/Repair Center (in Texas). Promise Date: November 7, 2008 came and went and to date I am still waiting. Come to find out that The Santa Barbara store its closing AND THEY HAVE MY COMPUTER! Customer Service literally does not exist with this company!
November 21, 2008
After weeks of calling every phone number available and visiting every location within 50 miles (multiple times)... My laptop was finally delivered to my home.
The enclosed work order indicated the Hard Drive and LCD screen were replaced which may or may not be true -
What I received was a broken mess that RESEMBLED my laptop. The screen was completely shattered and the PC dead - no boot... broken!
The Packaging was a joke! There was no padding of any sort; the laptop was plastic wrapped to a fold of the shipping box.
I now drive 80 miles and two hours to deliver my NOW BROKEN laptop the nearest CC location. CC blamed Fedex "damaged during delivery". The laptop was not packed with care from the CC service/repair center to begin with. Another work order is provided and yet another Promise Date: December 11, 2008 has expired.
I am back to making endless calls and driving to the nearest location begging and pleading for assistance or an update at minimum! The manager simply avoids and/or insults me. I can't even get a "NEW PROMISE DATE" or progress report of any kind?? and I paid $500 extra this so called service!
i haven't had an operable computer in over three months. - I bought it at the end of February this year... COME ON!!!
What is one to do in my situation?? complain..
$1500 wasted... they got my money and my computer all I get is to inform you. Stay away from Circuit City!