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1-800-FLOWERS.COM Informative - This is why your 1-800-Flowers are so awful - Horrid customer service
Horrid customer service
NATIONWIDE -- 1-800-Flowers and Bloomnet.com (same company, different names to deliberately throw you off) are the worst of the worst of the worst of floral wire services. You can be assured that when you order from them, somewhere in the town you are sending your floral gift to there is a florist who is about to be taken advantage of - right after they get done picking your pocket.
This is how that wonderful company works. First, they underprice their products to attract you to their website. Next, they sell you the flowers for a cheap price and tack on a very high "service fee" which you, the customer, thinks is a deliver fee. Ha! How wrong you are. Then they add in special fees for same day delivery, timed deliveries, etc..
At this point you're feeling pretty good about your purchase. Let's say you spent $39.99 on an arrangement, plus $13.99 "service fee" and an extra $9.99 for same day delivery. Your credit card is happily charged for the entire amount and you think "hey, I just spent $63 on flowers for my girl. I know they will be so nice"
The florist in Anytown USA receives the order from 1-800-Flowers/Bloomnet.com but they only get the $39.99. The entire arrangement has to be made AND delivered for that price. The "service fee" and any extra fees do not go to the filling florist. Naw, they never even know you paid them.
But wait - there's more! The local florist will fill your order to the full $39.99 value less $7.00 which is alloted for a delivery fee. Now your arrangement, originally undervalued at $39.99 is being filled at $32.99. Sound too good to be true? Well, it gets even better. somewhere between 20 and 45 days after your flowers are delivered in Anytown, USA, the local florist will be paid approximately 70% of that original $39.99. That's right - he/she will get a big fat check for $27.99 which is to include the flowers, the vase, the accessories, the delivery fee and all of his or her overhead.
Think about it. You paid $63 for those flowers and the company who actually fills your order only gets to keep $28 of it. What happens to the rest of your money? Where does the other $35 go? Why to 1-800-Flowers, of course, to pay for that excellent customer service you never get once they get your credit card.
Want to have a better shot at getting pretty flowers for a fair price? Make sure you always order from a local florist. You'll receive full value for your order and if you have a problem with the flowers they'll do their best to fix it. To a local florist, customers are everything. To the big national wire services, customers are just numbers.
Don't believe me? Ask your local florist.
This is how that wonderful company works. First, they underprice their products to attract you to their website. Next, they sell you the flowers for a cheap price and tack on a very high "service fee" which you, the customer, thinks is a deliver fee. Ha! How wrong you are. Then they add in special fees for same day delivery, timed deliveries, etc..
At this point you're feeling pretty good about your purchase. Let's say you spent $39.99 on an arrangement, plus $13.99 "service fee" and an extra $9.99 for same day delivery. Your credit card is happily charged for the entire amount and you think "hey, I just spent $63 on flowers for my girl. I know they will be so nice"
The florist in Anytown USA receives the order from 1-800-Flowers/Bloomnet.com but they only get the $39.99. The entire arrangement has to be made AND delivered for that price. The "service fee" and any extra fees do not go to the filling florist. Naw, they never even know you paid them.
But wait - there's more! The local florist will fill your order to the full $39.99 value less $7.00 which is alloted for a delivery fee. Now your arrangement, originally undervalued at $39.99 is being filled at $32.99. Sound too good to be true? Well, it gets even better. somewhere between 20 and 45 days after your flowers are delivered in Anytown, USA, the local florist will be paid approximately 70% of that original $39.99. That's right - he/she will get a big fat check for $27.99 which is to include the flowers, the vase, the accessories, the delivery fee and all of his or her overhead.
Think about it. You paid $63 for those flowers and the company who actually fills your order only gets to keep $28 of it. What happens to the rest of your money? Where does the other $35 go? Why to 1-800-Flowers, of course, to pay for that excellent customer service you never get once they get your credit card.
Want to have a better shot at getting pretty flowers for a fair price? Make sure you always order from a local florist. You'll receive full value for your order and if you have a problem with the flowers they'll do their best to fix it. To a local florist, customers are everything. To the big national wire services, customers are just numbers.
Don't believe me? Ask your local florist.
Comments:
Posted by madconsumer on 2008-12-28:
this is the way it is with all tlephone orders, no matter who you use, even ftd.
i have always found it better to research the internet for a local florist to call and do business with. this removes the middle man.
very helpful.
i have always found it better to research the internet for a local florist to call and do business with. this removes the middle man.
very helpful.
Posted by Ghost of Doc J on 2008-12-29:
You are obviously a florist...and BRAVO to you for speaking up. Consumers want 'cheap' flowers. These order-gatherers provide them. PLUS service fees. As you pointed out, the purchaser only knows they paid nearly $65 for $25 worth of flowers and bric-a-brac. The remaining $40 or so goes right into the pockets of people who have no connection to the florist beyond a telephone headset.
Posted by JohnInSoCal on 2008-12-29:
If you are a florist and this company cuts into your profits, why do you contract with them? Sever your ties with this company and rely on your personal advertising to generate your business. I know when I want to send flowers I search online for a local business. Most of them are accommodating and will accept out of state phone orders.
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