Verizon Phone Service Complaint - No Dial Tone on phone for one week
NEW JERSEY -- I am not sure if I can briefly express how dissatisfied and frustrated I am with Verizon in general and specifically the "customer service" representative they hire to deal with the public. Our house phone became disabled on 12/24/08 (yes..that's xmas eve!). By xmas night I was receiving all kinds of calls from relatives all over the country worrying why they couldn't get through on our house phone! (nice to have a cell phone back-up, but then the minutes get used up fast). I called the 26th of Dec. to be told that the problem would be fixed that morning. We cancelled medical appts. to be here for the service man who never showed up. I called again to be told it was an "area prblem" and the phone would be fixed by Sat. night. I called again Saturday night and then they said Monday morning the latest. I called this morning and now it's Tuesday!!! Now, I am scheduled to go out of town today and want to take my cell phone, leaving my other family members home with NO PHONE SERVICE for days!
Did I mention that I HATE VERIZON???? We had problems with them last year. Static on the line, that took a total of FOUR APPTS. with FOUR different servicemen before the last one asked us if any of the others had actually climbed the telephone pole outside? Yep....there was the problem!!! So props to the last guy....but the first 3 were a waste of time and whatever money they get paid.
I HATE VERIZON!!!! Two months ago, we had a 90 year old family member move and it took TWO WEEKS to get her a phone hook up. Apparently Verizon service people don't like to get out of their trucks to ring a doorbell. So they called from the truck, but guess what? The new number she was assigned never rang inside her apt. because IT WAS NEVER HOOKED UP - so they left!!! Two weeks later, they finally came back.
Did I help you all understand why I HATE VERIZON???