AT&T Cable Services Complaint - UVerse HD TV
HOUSTON, TEXAS -- Prior to placing and order with AT&T for UVerse U400 package I asked the salesperson if we had 3 HD TV's could all 3 people watch HD shows at the same time....she said yes....a big lie!! If you have 3 HD TV's only 2 can watch HD shows. If you are using the DVR to record an HD show only 1 other TV can watch an HD channel. If the person is recording an HD channel and watching an HD channel no one else can watch anything in HD. Very upset they did not tell me the truth. HD quality is not very good and not as good as Comcast. We had problems with Comcast pixelating and sound distortion but when it was not doing that the quality was much better. Please keep in mind we are talking about multiple HD TV's not a single HD TV. Honestly it is not a workable product for more than 1 TV and quality on a 1-10 scale is about a 7....and that is stretching it. The only plus I see at this time is the money. We pay $90.00 a month less with AT&T over Comcast. We get more channels but what good does that do if you can't watch what you want in HD.
They are replacing a line to our home later this week to see if it improves the quality but the HD channel stream is still only 2 and I am stuck with that. Recommendation don't purchase this product if you have more than one TV.
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