Target Complaint - Target Baby Registry Is Such A Scam
SAN ANTONIO, TEXAS -- Having a new baby is supposed to be such an exciting time and you want as little hassle as possible...right? If so, then do not use Target's Baby registry. The actual registry process goes off without a hitch, scanners are easy to use and they have plenty of items to choose from. The pricing however is a nightmare. We registered for a stroller advertised on the shelf at $129.99, no problem, then we noticed the scanner marked it down to $87.48 we thought "wow, whoever buys this is going to get a great deal!" The next afternoon, my mother goes to another Target store near her house and prints a copy of our registry. The same stroller we found to be $87.48 is marked at this Target for $62.48.
Unfortunately they have none in stock, so my month goes to the Target store we registered at and prints a copy of the registry there, finds the same stroller for $87.48 on our registry and proceeds to take one up to the front with our registry in hand. They charge her the $129.99 and she lets them know that it is advertised on the registry at $87.48, they refuse to sell her the stroller for the price on the registry and although she has proof it is listed for even cheaper at another store, they are rude and refuse to honor the registry price with no explanation. We call all the Target stores in town and all have different prices though a helpful woman at another store told me that if it is listed at her store on the registry for $89.99, she will have no problem honoring that price, she also told me that failing to honor the registry prices is just "stupid".
As if this wasn't enough, my month and I compared the two registry print outs and found that at the Target store that had the stroller listed in the registry at $62.48 had other items that appeared to be on sale...silly me thought "alright I really need to get over there and get those items that are at the discounted price". I go, the item is on the shelf listed at $56.99, the registry has it for $39.88, keep in mind, this Target was going to honor the $62.48 price of the stroller if they had one in stock that was listed on the registry. I continue looking for the other items they show, there are none, there aren't even tags for those items anywhere on the shelves. So I take the one thing I found to the front. I am even up front with the cashier and say that the price listed in the registry is $39.88 and the shelf said $56.99, I explained that this has happened earlier today with a stroller and that they were going to honor the lower prices before.
He proceeds to tell me that it was probably on sale. Um...ok. He goes to customer service where he converses with another guy who looks twelve and then comes back telling me that it must've been on sale before. I ask..."did it go on and off sale between when I printed the list at the kiosk and walked back to the aisle"? I just get a "sorry" from the guy. Target seems to have no interest in making things right with their customers and seem to want to bait and switch on the at every opportunity. I have not had many problems with Target in the past, but if everyone who buys something off my gift registry is going to be confused and treated unfairly, then I will not bring them any business. I am very disappointed by the way they use every excuse they can think of not to honor prices they list.
I have read so many reviews recently and I am just disgusted. I am registering at Wal-Mart tomorrow.