Lowe's Complaint - Ignorant and Rude Service
NE PARKWAY, GARLAND, TEXAS -- I was looking for faucet valve that drove me to two different Lowe's location in Garland, TX. At the first one I found out that they had run out of the type of faucet valve I was looking for. The customer service at this Lowe's store was ok because an employee responded to the electronic caller they had installed in the aisles. So I decided to proceed to another store in NE Parkway in Garland hoping that I will find that I was looking for.
Upon arrival I immediately headed for the faucets repair rack and looked for the type that I was holding. I brought the one I pulled off my bathroom faucet to be sure I get the right replacement. I was obviously overwhelmed by stacks of different parts in that aisle and at the same time I found a couple of ladies there also looking for some parts they need in their bathroom. They were attended to by an employee and they started a conversation that seemed to me that lasted a lifetime because after the ladies got what they needed, they shifted their chit-chat into a more, let say, personal level. The employee started talking about his daughter in college and that he was working there part-time and stuff. Thinking not to interrupt a friendly conversation between them, I just waited for the employee to notice me.
After some time he did notice me and I looked at him, raised my hand to show him the stuff I was looking for, trying to imply that I also need assistance but he just looked at me top to bottom and turned around, faced the ladies and slowly led them away to the main aisle. He ignored me just like that! Was he stupid not to understand my gesture or is it because he was intimidated by my appearance (of being not white and all, I'm Asian) I got so mad I walked out and at the exit, I told the manager standing there greeting leaving customers and all he said was ok!? I was dumbfounded and I just turned around and walked out. I can't believe up to this age and time, people are still intimidated by the diversity of races living here.
What ignorance! Living inside their own boxes and so scared to reach out. I will never ever go back to Lowe's again! Better go to their competitor.