Kitchenaid Complaint - Problems with Kitchenaid appliances
PASADENA, MARYLAND -- We have a Kitchenaid refrigerator, dishwasher, and oven. All have had major problems and they are not even 5 years old. The oven has had electrical switches (located underneath the temperature control knobs for the burners) go out and both times actually started a small fire when the insulation was burning. Although the warranty says "electrical elements" are covered for parts within 5 years, Kitchenaid doesn't consider these electrical switches as electrical elements. I guess they only consider the heating elements as covered. The dishwasher has a cable that prevents the door from slamming open when you open it. That cable broke and could have caused serious injury to our one year old as he was crawling around. A whack on the head from that dishwasher door could have been disasterous. Of ocurse, that part wasn't covered either by the warranty. The refrigerator ice door was having problems. Their was some defect in the door allowing some of the heat from the room to get into the ice maker causing a big glob of ice to form in the ice maker. The repairman (and Kitchenaid agree) that the ice maker could not be replaced. The whole door would have to be replaced. After complaining to Kitchenaid, they agreed to send us a new door. I then found out that LOTS of people are having problems with their ice maker. These are considered to be high end appliances? Kitchenaid has made some really bad cost saving decisions in their designs and, if I were you, I'd stay away from them in your future appliance purchases.
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