Ikea - Vaughan Store Complaint - Losing Money A Concern... Losing Customers Not At Ikea
After a year of living in culinary limbo I finally bought the last piece of trim for my Ikea kitchen today. It was, like many things I've picked up from the store, broken but I realized this before I left the warehouse area and I went back to the counter and pointed it out to the clerk who went and got his manager who also got his manager.
After these dough eyed idiots kept me for a half hour and 'reviewed the tape' they decided it wasn't broken when delivered to me. Apparently I somehow magically made a seven foot long piece of broken, $45 particle board appear in my cart while making a similar, but unbroken piece disappear. Not only wouldn't they replace the piece but at one point were refusing to allow me to take the broken piece which I can probably salvage but frankly shouldn't have to.
As you can imagine I was livid; after spending THOUSANDS of dollars on their garbage products over the course of many years I was made to feel like a pariah and a criminal in a store that I used to feel pretty good about. I've been able to look past the destruction of the Ural Forest, mismatched pieces and the "wonky" way they fit together. I've even been able become an Ikea repairman of sorts, re-packing and gluing the easily worn pre-drilled holes, replacing drawer tracks which tend to wear out quickly, refinishing easily scratched coffee tables and generally extending the ridiculously short lifespan of their products.
So after being dicked around and essentially abused by these half-wits for a half hour or so I was pushed to the point where my frustration became evident, I and I pulled the old "I've spent $4000 on my kitchen...this is no way to treat a loyal customer", routine. Someone who claimed to be the "Manager of Loss Prevention" told me that I wasn't the "kind of customer Ikea wants".
What? One who spends all kinds of money there? If not me then who?
And doesn't the 'Manager of Loss Prevention' care about losing customers? Or is he so desperate to perform well at the end of the year that he'll do anything to avoid losing even a few dollars at the hands of his own reckless forklift drivers.
If someone drops a case of beer in the Brewers' Retail parking lot, they replace the case for them. It looks like Ikea's policy is now You'll take what we give you and if you don't like it you must be a "Bad Customer".
Well, some people might say that a "Bad Customer" is better than "No Customer" I think in Ikea's case they clearly believe the latter to be true.