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FWM Complaint - Acai Berry Scam -- Buyer Beware!

Review by Chilly on 2008-12-29
TOLEDO, OHIO -- So much for "free" trials. I was billed $3.95 for delivery but never received the product. Then today while assessing my online credit card information, I realized they charged me $87.13 for product I did not authorize. I have called the customer service provider company at: 954-699-0814 to cancel future orders and to process a refund which will supposedly take 7-10 days to process. I explained that this completely unacceptable since this purchase was unauthorized and my trust for their efficacy has been violated. I explained that this kind of business practice is unethical and that it appears they are involved in a considerable class action suit being filed against them. I've done some additional research on the phone number used when charging my card and found out that the attorney general's office may also be involved with investigating this company. I have issued a complaint with my credit card company and had my credit card canceled. I will receive my new credit card in the next 5-7 days. Do all you can to protect yourself! Be swift in taking action because the longer you wait the more difficult it will be to recuperate your losses! I have learned my lesson the hard way.

In the past, I chose to register my information with PayPal so that I am kept sheltered from this consumer abuse. From here on out, I will not purchase from anyone who does not use the secured PayPal Payment service.
Comments:5 Replies - Latest reply on 2008-12-29
Posted by TGT101 on 2008-12-29:
I think that the best thing that people can do to protect themselves is not giving their CC information to any 'free' offer they see online.
Posted by Chilly on 2008-12-29:
You are correct. I do not usually do this. I regret doing it now. I have also submitted a letter to the Attorney General's office for my state. Hopefully, this will help speed up justice.
Posted by Chilly on 2008-12-29:
If interested, I have also submitted a copy of my letter to the Attorney General's office. I hope this helps others' avoid the same mistake I made.
Posted by Anonymous on 2008-12-29:
The attorney general will be of no help. When you placed the free trial order you failed to read the terms are clearly stated on the ordering page. Therefore you did authorize it. However there a hundreds of complaints that they charge the $87.13 before shipping out the first regular order.
Posted by Anonymous on 2008-12-29:
I'd be a whole lot more worried about PayPal... seems like they offer you little to no protection. At least with a CC you can dispute the charges. Try that with Paypal!

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