Sears Complaint - Sears Repair Service Stinks
LITTLE FALLS, NEVADA -- My dishwasher and stove both broke in early September. We called Sears to help. A technician id #$0849976 came out to our house on 9/11/08. He said he could not repair the stove (KENMORE 79095651001) because you no longer supported the product (It's only 6 years old). Then charged us $40.13 for those words. (invoice attached)
As for the dishwasher (GE pdw9200j03ww which we purchased for $249) he said he could repair it. He was going to order a part and come back to install it. Part #WD34x110831 touch pad.
My credit card was charged $340.16 for the part and an additional $165.00 for labor. While I was not happy about the costs (once I saw what they were) I decided it was more important to have the dishwasher than to argue about the costs. After all he already ordered the part. (invoice attached)
Approximately 1 week later a box arrived from Sears (containing the part) and we called service back to let them know it was time to come install it. We were scheduled for 9/18/08 between 8a-12pm. No one came. We called again and again with the same result. No one returned to install the part.
As we approach December with the box still sealed sitting in my foyer, I called customer service 1-800-4-my-home for help. The customer service representative suggested I send the part back to Sears and they would give me a refund to my credit card. So I did. It costs $10.22 for shipping with delivery confirmation (usps delivery confirmation attached)
Needless to say, that didn't work out. No credit, in fact.. Now customer service claims the part was installed! What kind of scam is this? I am out a dishwasher, over $500 and Sears says only the sub-contractor Hudson Valley can help. Call them they say 973-989-7428. So I do. Over and over again without anyone answering my calls or calling me back.
So back to Sears I go. I reach Robert (no last name he refused to give it to me) said his id was 80188 and he sends me straight back to the unit. Same phone number same result.