World Wide Van Lines Complaint - Horrible Experience - Movers/Moving Company

Review by Libby4254 on 2008-12-29
If you are moving out of state and hiring a van line, I suggest reading this first. It will save you money, time, frustration, and your belongings! This has been the absolute worst experience possible and not one of our problems has been resolved. Below is just one of the complaints/emails I have sent to World wide Van lines 'nonexistent' customer care. And please remember that this van line comapany CONTRACTS out different movers, so you have NO idea who or what you are getting.

The so-called 'quote' that we were given was by far the biggest stretch imaginable. Let me just add that not only did we pay an extreme amount higher than quoted for our 4-bedroom home, we sold half of our furniture prior to the move, including our washer/dryer, dining room table/chairs, coffee and end table in front room, whole bedroom set including bed, nightstand and armoir in 3rd bedroom, and desk in our 4th bedroom. So essentially, our '4-bedroom' home was basically a 2-bedroom home. In addition, I packed more than half of our belongings myself, leaving only fragile items/pictures and all of the kitchen to be packed by the movers. Not only did they show up a day and a half later than we had been told, it took them 4 days to pack the additional items left in the house. They arrived unprepared with no boxes or packing supplies. We asked for special crating for our new, 52" television, which they had no idea as to our request.

What I cannot seem to understand is how it can take that long to pack our items when A) they did such a HORRIBLE and unprofessional job packing. Things were literally just THROWN into boxes and drawers DUMPED into boxes And B) the guys left behind an unmeasurable amount of our things including ALL of the items in the garage, downstairs bathroom, patio furniture, kitchen items, rugs, boxes of clothes and toys, wall art, vases and home decor, etc. The boxes that were packed were not even labeled so when we moved into our new home in FL, we could not even place the boxes in the appropriate room because we had NO idea as to the contents that were in them. On top of all of it, we were lied to, stating that only a 'few SMALL items in the garage' were left behind. My picture frames that I purposely asked to be packed so they would not get broken were left the exact way I had them...many thrown in a box in piles, one on top of the other and most thrown in a laundry basket! Not ONE of them wrapped. EVERY single piece of our large furniture has damage and our house in Kansas City has significant damage to the walls, woodwork, railings and wood floors. Half of the wardrobe boxes were only half full - another huge space factor and only a dent as to why things did not make it into the truck.

It is amazing that they can contract such unprofessional movers and get away with it. I find it absolutely impossible that these men have never received a complaint as to their work and packing/moving ability. Apparently this company has no regard to customer satisfaction or these workers would have been taken off your 'list' a long time ago.

Now I am paying storage in KC for all the things left behind, had to pay $400 in hotel fees for my renter in KC because the movers were late and slow and our renters could not move in...the list goes on. Forget the 'insurance' or claim report - it does NOTHING. We have gotten NO response to this matter from anyone at the vanlines and have not seen ONE single penny. Save yourself the grief.
Comments:1 Replies - Latest reply on 2008-12-31
Posted by Chitwngirl on 2008-12-31:
After reading all these types of posts over the years...I am 100% sure of one thing. As long as I was moving within the U.S...I would NEVER hire movers. Rent a huge truck, get your friends to help/pay their teeneagers and get it done yourself.

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