Allegiant Air Complaint - Ticket Counter Closure!!!
FORT WAYNE, INDIANA -- Beware folks! My wife and I recently decided to try this airline, BIG MISTAKE!! We decided that over the Christmas holiday we would visit my family in northern Indiana to tell them the great news that we were 21 weeks pregnant with a baby girl then off to Orlando to see my wife's family for New Years to do the same plus celebrate my wife's birthday (Jan. 1). No one can help morning sickness so as we arrived at Fort Wayne 30 minutes prior to departure we thought we would be fine as we looked at the security line and there were only 3 people in line........wait there is no one at the counter to check our bags...my wife gets to security and tells them no one has checked our bags, they start calling but no one answers.....security helps by going in back to try to find someone.........no one, 15 minutes prior to departure I call the long distance number to try to get help.....10 minutes on hold and over the loud speaker we here our plane doors are closing!
Finally I get someone on the phone who tells me I should be there 2 hours early, 33 years of flying and never missed one till now. He tells me it's my fault and can't help. My option is to postal mail the company, gee thanks, that helps. He also tells me I can't speak to a supervisor; company policy.
My problem is that on my itinerary that was emailed to me at purchase time doesn't state that their ticket counter closes nor does my printed boarding pass.
They have offered no help or offered a fare voucher, be forewarned folks, our holiday has been ruined don't let them fool you, read the small print.