Buy.com Complaint - No Response, Nor Refund Upon Proven Records
ONLINE, CALIFORNIA -- I purchased a Nikon Camera on the buy.com' website on December 4, 2008. Paid for and confirmed by them. Next communication was that item was shipped, by their sub-contractor and I received from them a shipping confirmation with my exact and complete address - as I had submitted to buy.com
I tracked the shipment thru the ups.com website - only to learn they had no way to deliver it - as the ship to address lacked the unit number in this condo complex. I eventually received a postcard from UPS-asking me to pick it up at their facility. Local Embarq directory did not list any phone number to UPS. [Embarq never had any brains in their former disguise - so why list a seldom searched number like UPS or United Parcel Service ?????)The postcard allowed me two days right during Christmas to make it to UPS. I couldn't - work commitments! So, UPS has procedures in place and they returned my shipment to the origin. Good!
Meanwhile, I was in touch with buy.com's mis-named Customer Care (???) people by email - getting only a pre-fabricated robotic reply that "they are looking into it".
I explained that by then - December 24 - they had held my money(as evidenced by Amex) since December 4 - and if they even looked at the UPS Tracking Service, they would know the shipment was on its way back to their contracted supplier in the East. The robotic reply fro buy.com was that they had forwarded the matter to their "Escalation Team". That was on December 19 and they would respond 'once they find a solution'.
It is now eleven days later - and the UPS Tracking site clearly states the item is delivered back to the original shipper.
AND I HAVE NO REFUND, NOR COMMUNICATION FROM buy.com. My guess is that they either do not care - or are not capable to read English (they still preferred language in the USA.
I have addressed a strong letter to Mr. Neel Grover, CEO and President of Buy.com, 85 Enterprise, Aliso Viejo CA 92656, stating all these facts and demanding a credit to my card account. He received it today, December 26, 2008.
THEY HOLD MY PAYMENT - I HAVE RECEIVED NO MERCHANDISE AND MR. GROVER WILL HAVE ONLY A FEW DAYS TO SATISFY MY REFUND REQUEST. Otherwise, I see no remedy but a lawsuit, that will include a lot of people, who recently were subjected to financial merchandising abuse by buy.com I think they refer to that as a class-action suit?
Maybe buy.com is going under and are illegally operating on monies collected from customers online. That would be a nasty crime !!!
I'll give Mr. Grover until December 31 this year to respond (I gave him all my contact info) - or my New Year will start off with legal procedures and claims for damages. After all, I have spent undue hours of research and terrible mental upset - just to get my money back from buy.com - held by them without delivering goods.
I will keep informing this site of the developments and watch what any (non-automated, robotic) response from buy.com may be.