Centennial Wireless Phone Complaint - Bad Referral - Customer Service

Review by Dibble on 2008-12-30
FORT WAYNE, INDIANA -- The week before Christmas, my son was incarcerated and I contacted Centennial to inquire about a service which would allow me to receive phone calls from him. I was told that Centennial did not provide such a service, however; the representative referred to a number of a provider in their system. The number was totally automated and even processed my $57 debit card. Two days went by and I still could not receive calls from my son even though "my account was in good standing" according to the automated voice taking my calls. Finally, frustrated, I attempted to close my account and amazingly, a human voice interrupted and regretfully informed me that their company did not service the area that I lived in! They further added insult by telling me that it would be another week to ten days before I got my money back. I then called Centennial to inform them of this bad referral and suggested that they take the number off file.

For my trouble over this Yuletide holiday, I was given this response: "Well, that's the number we have in our files." Thank You Very Much and Happy Holidays to You Too!!!

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