Cavalier Telephone Company Complaint - Unethical Business Practices -- I Feel Ripped-Off
RICHMOND, VIRGINIA -- Cavalier Telephone has escalated my phone bill from $89.00 per month for cable, internet, phone services to what is now $950.00 per month. They sold me a contract for which I got off of their website and then later denied ever having sold this package to me. At that point they changed the price slowly every month raising the price until the phone was disconnected and they thought I would turn it back on but instead told them to disconnect the service completely. In October as I always do I paid my monthly amount which in my opinion was more than enough. They denied ever having received the monies I spent hours on the phone talking to message machines, a man that wanted no explantation but only money and refused to discuss any matters via his taped message. Likewise, their Customer Service is horrible they don't work on weekends unless you are calling someone who screams at you on the phone in Fla and I live in VA! But she will not allow you to talk to management to see if they have the knowledge to resolve the problems that you are having. I finally spoke to Barbara who was suppose to be a Manager who only sent the issue to a telephone agent who had no authority as he puts it to resolve the manner.
I am exhausted in being mistreated by a telephone company. I feel like I work for this company but I'm not getting a pay check. This is a very crazy situation. It's like being in a third world, highly undeveloped country and not being able to speak the language to communicate your issues. This company should be ashamed of how they are operating in America where customer service use to represent that the customer is always correct.
Why is Cavalier so defensive? Why do they believe that their customers are not telling the truth? Do they think the customer is trying to rip them off? Or they really the rippers of customers money. I don't like being with a company that makes me feel this way. I entrust them to be honest. They don't send out contracts like Mom Bell use to do prior to accepting a service and the change everything in midway without a notice. What do they think Americans are getting raises everyday at work! I don't think so! They are the only ones getting raises via what appears to be some dishonest business practices.
I've had enough of this madness and I'm exhausted with being mistreated by the telephone company. But guess what I can only have Cavalier Telephone in my development so there are no other choices for me unless I resolve this matter with them which up to this point has been almost impossible! By the way in closing their repair company has been out to my house at least 7-8 times within a one year period. (crazy) I don't feel confident that this company really knows what they are doing to people. Customer Service is only effective as the Executive Staff and Board of Directors.