Circuit City Informative - Take it or leave it...
EL PASO, TEXAS -- Just as many other unemployed people here in the US and searching for employment on the web, I came across Circuit City’s big deal about declaring bankruptcy. And I was wondering what could possible go wrong with such big company, being the second largest electronic retailer in the US and not making it thru this tough economic times.
I would think that being the second largest electronic retailer is probably not what Circuit City wants but being the first. But why can’t they become the first one?
As a loyal Circuit City customer I must say that I find it very annoying going to the store most of the time. Here in my home town as I am sure in many other towns there is a circuit city and best buy right next to each other, and there’s been many times that I just walk out of Circuit City and go to the competitor not only cause is right next door but because it is somewhat more “convenient”. Remember, this is a store that has equipped my home/auto with the best technology.
As simple and stupid as this might sound for some, would it be possible that the way Circuit City is arranged inside, showrooms, lighting, etc and the most of the time terrible customer service ( showing company’s care for the customer) this store provides be the obstacle for such success? the long product isles to choose a product you’re desperately looking for, are very frustrating, unlike the competitor’s short isles with lots of different products to chose from giving the consumer a wide variety of products to choose from not just that one item they were looking for but allowing consumers NOT to walk out empty handed.
This might be just one single opinion and might not go anywhere or influence anybody's mindset. But I wonder how many millions of customers feel the same way about Circuit City and business is just going away and no one in hire power is doing absolutely nothing to rescue the company.
Good luck and wish the best to circuit city’s top managers.
Loyal Circuit City customer.