Office Max Complaint - Boo! Office Max, Kudos Broyhill
So my wife got tired of my old, ugly office chair making our den look terrible so she bought me a new Broyhill Executive Office chair in chocolate leather. Day after Christmas, I start assembling the chair and see that someone must have had it before me b/c it was re-packed terribly and there was a 4 inch cut in the leather.
So I take it back to Office Max for return... they won't do it b/c return policy is 14 days on furniture and I was on day 15. No budging at all even though it was a gift.
So I resigned myself to sit in a $329.00 chair that is brand new except for a 4in slit in the leather. Then I decide to call Broyhill. I tell them the story... 5 minutes later, they haver my home address and tell me they will be shipping me a new seat back!
So boo! to Office Max and kudos to Broyhill.