Circuit City Complaint - Warranty
23320, VIRGINIA -- I purchased a 40 inch flat screen TV with warranty, 4 months after perches the TV stopped working, I called circuit city’s warranty department, I got someone out to take a look at my TV to see what was wrong with it. OK, now I got a repair guy out he’s got to order a part, this is going to take 10 day’s he said, took 3 weeks. So now I get a call my TV part is in I scheduled a day to have someone to come out and replace the part, so again I take a day off, so now when the guy is supposed to come out and fix my TV I get a call from a guy who I can’t understand what he’s saying but something about do I have the part for my TV, I tell him no. So I called the warranty department at circuit city and find out they sent the part to the wrong repair company, so I was told I needed to reschedule a day to get it fixed I told them I’ll take it to the store he can fix it there cause I can’t miss any more work, now I get my TV fixed so I think, I get my TV home and go to turn it on but again it won’t work, So now I try to turn my TV on manually and it works when you turn it on manually but won’t work with the remote, Again I called the warranty department and tell them my TV is not fixed I’m told they will call me back in 2 to 3 days to figure out what we’re going to do next.
So now it’s been a week and I get a call that circuit city sent a defective part and is going to replace my TV with a new one, so now I’m told I can get a 37 inch TV, but wait I bout a 40 inch TV, so again I called circuit city and spoke to a manager in repairs and was told he will submit an email to see why I was offered a 37 in TV when I purchased a 40 inch.
After my ordeal with circuit city I will never buy anything from them again, I’ve dealt with nothing but misinformed incompetence.