HHGregg Complaint - If You Don't Wan To Get Burned Stay Away From The Stove!
RALEIGH, NORTH CAROLINA -- On Saturday the 27th of Dec 2008 we went to hhgregg to purchase a range we had looked at prior to this visit. We walked in and the salesman wrote the sale up and told us the range could be delivered on Friday the day after New Year. Great! I went home and put my old stove on Craig's list and sold it the next day. I called the store on Dec 29th to see if I could get the range delivered on Wed instead of Friday because I had sold the old stove. I was told by the woman on the phone that the range I purchased was out of stock and could not be delivered Wednesday much less Friday because it was out of stock and it would not be available until Jan 8th. In shock I asked to speak to a store manager. I was directed to a man named Jeff who took ownership of the problem and told me the store manager would call back. I asked if there was a range they could substitute until a new one came in. He said he did not speak for the store manager but he would indeed see if they could do that and he would call me back. I waited about three hours and then I called the store again. I was told by a woman I would have to talk to my salesman Chris. He was busy so she told me she would have him call me back. Another hour went by and I called the store again. I was told Chris was very busy with customers and would get back to me shortly. I explained I also was a customer and if he could call me back I would appreciate it.
After forty minutes I called back. Chris said no one had spoken to him about my problem and this is after I told no less than four people about it. I was upset and told him I had a house full of guest expected the following week no stove and please tell me what can be done for me. He did actually call me back after ten minutes and say they would give me the floor model. I did ask if they would give me a 10% discount off the price since I was getting a floor model. I was told no allowance would be made. I tried to explain I was between a rock and a hard place. If I had known there were not a range in stock I should have been told when I bought it, then I would not have sold my old one so soon. He said he was sorry but giving me the floor model was the best they would do for me. I told him I felt cheated by this experience. He said he felt the store was bending over backwards for me. I thought to myself I am the one bending over.
Through the entire day I did not once get to speak to the store manager and not once did anyone say they were sorry or show and concern for the situation.