Universal Rent A Car Complaint - Universal Rent A Car in Toronto 5400 Dixie Rd
UNIVERSAL RENT A CAR IT IS A REAL SCAM!!! AVOID. DO NOT WASTE YOUR TIME.
My plane was late so I could not pick my car on time, but I called them and let them know that I want to keep my reservation. They said not a problem.
When I got to that rental place, they told me that it was automatically canceled because I did not pick a car up on time (2h window). They did not care about my earlier calls. They got me another car not for $29.99 but for $55.99 plus some 3rd party insurance for $8.99 a day ?????!!!!!
Upon inspection of the car, the guy did not tell me about some huge scratches on the right side of the car (back passenger door. When I saw that, he said that he was going to mention that (yeah right).
That was late evening, no sun light when I was surrendering that car back to them. The guy from the distance of few meters saw a stone chip on the front windshield. I did not notice that and he saw that right away. I am pretty sure that that was there when I rented a car, I just did not pay attention to that (my bad). He said that there is nothing to worry about since my credit card insurance is going to cover that, and I will not be charged anything. I said that I am not going to sign any of the documents so then he said something about me having a conversation with his boss (like I give a dame. After me having arguments for few minutes I said that I will only sign a statement that there is a stone chip on the windshield, and I need all the copies of the documents that I signed along with his signature. I knew that non of the insurance companies will pay for windshield replacement because of that.
There is one very important thing, that company is not created to make money on a car rental. It is made to make money by committing different kinds of frauds!!!!
The first thing that I did after I left their office was a phone call to my bank. I reported my card lost, so there is no chance to charge me anything right know. On the top o this they should never make a xerox copy of the credit card, it is like giving them permission to use it whenever they want to!!!!
They called me this morning, since they are not able to charge my credit card, to give them claim number co they can get some money from insurance.
I do not know if they are just taking some chances or they are really dumb people. They called me from Canada here in US thinking that I am going to help them to screw myself up. Really interesting.
My advice is avoid that place, help me to remove that place from the car rental web search engines. Write your complain to http://www.cbs.gov. on. ca/compform/English/complaint.asp.
If they got you for some reason, immediately block your credit card to avoid any charges. Do not let them make any copies of your documents. Ask for a copy of every document that you sign. Best of all do not sign anything, you are not obligated to do it by any of the laws. If they have a problem with that tell them to call caps and write a report. DO not listen to them, they are just a bunch of morons whose main goal is to screw you on money.
Hope it helps.