Circuit City Complaint - Returned Present
ROSEVILLE, MINNESOTA -- My son received 2 digital cameras for Christmas, We went to return one so we could get a camcorder instead, when we arrived at the local store the girl at the return counter asked us what was wrong with it we said nothing we received two as a gift... The next words out of her mouth were OK its been credited back to the credit card it was bought with... I looked at her and said it was a gift. The response we got was whoops well you can have the person who bought it come and buy you a gift card. When I explained that it was their mistake and they should be the ones to fix it, I got "Im sorry theirs nothing we ca do" that is the same response I got from their customer service people and their managers. When I spoke to the store manager he told me he didn't have a manager and their was no one else I could speak with. So they took my sons present and gave the money to some one else and just said sorry. We left the store empty handed feeling like we had just been screwed. And nobody at Circuit city was able to offer a resolution that didn't require me calling up the gift giver and letting them know we returned the gift and now they had to buy us something else sorry!
I find it appalling that they didn't take responsibility fir their employees mistake and made us suffer!