Vonage Complaint - Read the fine print (and numerous other issues)
PORTLAND/REDMOND, OREGON -- I bought Vonage for our second home so we could have phone service there. When I signed up, they told me there is no "contract". That turns out not to be true. Vonage calls the contract "terms of service." Sure enough, if you read through the lengthy terms of service document on their website, it says that you have to pay $39.99 if you cancel their service prior to being with them for 2 years.
After I signed up with Vonage I suggested to my partner that she consider Vonage for her two phone lines at her house. She signed up, and had nothing but problems with sound quality. She and I spent many, many hours with Vonage technical support trying to solve the problems, but never could. She finally gave up and canceled. Of course, they also wanted to charge her a penalty for early cancellation even though the service never worked properly. She's currently appealing the charge with Visa.
I referred my partner to Vonage via "refer a friend". You get one month's free service for every friend you refer. Here's that fine print again. If your friend doesn't stay with Vonage for at least 3 months, Vonage charges you for that "free" month.
These aren't all of the problems we've had: there's been the defective equipment that had to be sent back (twice), the fact that Vonage customer service completes your order when you call them so fast that if you make any changes in your order before the call is ended, it's too late to make any changes, they charge your card, and tell you you have to pay to send the first order (the Vonage modem) back to them while they send you another one; the Vonage customer service and tech. people don't speak English well enough to understand them and seem only capable of reading off a script and not of making any decisions without sending you to numerous other levels of "helpers", etc., etc.
In summary, I haven't decided whether to cancel the Vonage service we've got on the second home. It seems to work well enough, and I don't want to pay them $39.99 to disconnect. I would not recommend Vonage to anyone without telling them to "beware"!