Shimano Compliment - Shimano Comes Through For Christmas
IRVINE, CALIFORNIA -- I received a Stradic FI 1000 fishing reel for Christmas from my father. Upon opening the box, there was no spare spool. I asked my father about it and he said he bought it at a sporting goods chain store and all the Stradic 1000 boxes were already open(there were 4 left). There were no extra spools in any of them. The customer reps. at the counter told him they didn't come with one. He believed them and bought it. I went to Shimanos' website and downloaded the specs on the reel that state the Stradic FI does come with one. Armed with this information, I returned to the store and confronted the two customer sales reps. with this. They gave me the same story they gave my father. They also challenged me to show them on their own web site where this extra spool is listed. They knew full well the reel was not posted on their online site. So, I contacted Shimano directly and told them my story. They told me ALL Stradic FI reels come with a spare aluminum spool. Shimano is now sending me a new spool and wanted to know the name of the store that pulled this stunt. Shimano could have just told me to return it and buy another one somewhere else, but they decided to take care of it themselves and keep a dedicated Shimano customer happy.
Thank you guys. You just helped make my Christmas more memorable.