Walmart/Sam's Club Complaint - Walmart/Sam's Club Holding Us Hostage
After my experience today this is a letter I sent to Lee Scott, CEO of Walmart
Mr. Lee Scott, CEO
Wal-Mart Stores, Inc.
702 S. W. 8th Street
Bentonville, AR 72716
Dear Mr. Scott:
Today when I shopped at Walmart (and every other time that I have shopped at either Walmart or Sam's Club) I was held hostage when I tried to leave the store. (A hostage is one who is involuntarily controlled by an outside influence.) Not only have I been held hostage but I have also been treated like a common criminal. You talk about guest services and how as a Walmart/Sam's Club customer I am your guest and it is a pleasure to service me. Well, I'm sorry, but I don't feel like a guest. Do you treat the guests in your home as hostages and criminals? Do you look to see if they have stolen any silver?
I have been drawn in by your low prices. Yes, you do have lower prices than the competitors, but your lack of customer service is painfully obvious. When I shop at my local grocery store, I can BUY anything, not put it in a bag and walk out the front door without being accosted by a "friendly" greeter. When I go to Target, again I can walk right out the front door with my PURCHASE and my RECEIPT and not be accosted by someone assuming I am stealing something. I am tired of standing in your long lines to PAY for my merchandise then having to stand in another long line to PROVE that I PAID for my merchandise. You are assuming every one of your guests is a thief. I understand loss prevention, but your methods are offensive and wasteful of MY time.
Today I was in a Sam's Club and finally said enough is enough! I took my purchase and walked out the door without waiting to have my receipt verified. I was accosted by two of your employees who told me I could not leave without getting my receipt verified. I was told that is your protocol. Well, Sir, I think the law is on my side here. I paid for my merchandise and I had a receipt ... legally I had every right to walk out the door. I never signed anything on your membership application stating I would have my receipt verified by one of your employees. There are no signs up at Walmart that say I must have my non-bagged purchases verified by your greeter. It has gotten so bad at Walmart that even when my purchases are bagged, the greeter still wants to see my receipt! One of your greeters even touched my daughters arm and told her that she had to stop and show her receipt.
Low prices are the incentive to shop at your stores but, as of today, that is going to change as far as my shopping is concerned. The economy encourages us to save where we can but, effective today I am taking a stand and refusing to be a hostage and to be treated like a criminal when I shop. I will take my money and spend it where shopping is a pleasant experience, where I am treated with respect and appreciated as a customer. I am not the only person who feels this way. Unfortunately, the economy forces people to be Walmart/Sam's Club victims. However, hopefully more people will stand up for their rights and boycott your stores. Your Loss Prevention policies are offensive! Enough is enough! While you may not miss my business right now, one day enough people will stand up to your offensive policies and decide to take their business else where, too.