Old Navy Complaint - Return Policy Is Ridiculous
SAN ANTONIO, TEXAS -- My sons are offensive line collge football players - big&tall. I must order their jeans online. I order them prior to Christmas so that they'll be able to open a gift. They didn't immidately needed them. One lost weight and the jeans I purchased online were too large. I returned the jeans for a smaller size. Jeans were never worn. Old navy stuck to their return policy saying they will accept nothing after 90 days. I wasn't asking for refund, but an exchange of unworn jeans in an unopened package. They refused. I'm stuck with SEVEN pair of unworn jeans that fit nobody. When speaking with three Old Navy/Gap representatives... one said "give them to Good Will!". The nerve!! Then I was told by another to drive to an Old Navy store in my area, and they would exchange the jeans. Duh... I can't get them exchanged there because I can only get the jeans online in the size required.
Stupid policy, ignorant staff, ridiculous way to handle a customer. I'm still stuck with 7 pairs of unworn blue jeans.