Ecost.com Complaint - Do Not Buy From Them
Operator spoke in horrible broken English. I purchased a TV and paid for express shipping in order to give the TV as a Christmas present. I received the TV quickly and hooked it up. About 15 minutes later the screen went all white. I called to return the TV and they told me no problem just call Westinghouse to make a report. After calling Westinghouse and creating a report I call Ecost back.
They told me that they would send me a return form to attach to the box to ship it back. I received an email 2 days later telling me that I could only receive a replacement. I called customer service this morning and they told me that I had to purchase another TV and once they receive the broken TV they would refund the money for the second TV.
I do not feel that this is a good business practice. I should not have to buy another TV just to have the broken one replaced.