MyFreeEstimates.com Complaint - Contractors Beware
CONNECTICUT -- I signed up for MyFreeEstimates to get leads for my home improvement company. Initial sign up was $350 for 10 leads after purchasing 7 leads without even being able to get in touch with any of the people whose information I purchased on all 7 of the leads they charged my debit card for $450 saying now lead prices have gone up to $45. I complained but understand that not every lead turns into a sale but for a lead you are paying for every lead should turn into an appointment. At this point I had about $500 in the account and purchased every lead that came through the only appointment that I got out of these leads was an hour drive and their person wanted one piece of clapboard replaced.. What a joke that was.. At this time MyFreeEstimates decided it was time to up the charge minimum to $900 so they got me for another $900 at this time through a lot of swearing and yelling at the person in their customer service department I canceled my contract with them over the phone which was approved by one of their representatives. I was beat out of the $900 so I tried purchasing more leads with the same terrible results. My account was down to $180 and stayed at $180 for 8 months then out of the blue they decide to charge my account for $250 then why not another $100 just for good measure.. It is the middle of winter and business is slow so they must need to suck money out of people .. I called and complained and they said to me yes you did cancel your contract over the phone and yes it was approved by one of our staff members but they no longer work for the company so you now need to cancel by email or letter and no we are not issuing a refund..
Do not do business with this company.
I hope this complaint prevents another home improvement contractor from getting suckered into this online scam..
I am now disputing the charges with my cc company and complaining with the Minnesota better business bureau as well as filing a claim in small claims court in CT ..