COLORADO SPRINGS, COLORADO -- After all prices and everything were solidified, on the way to the finance office, he informed her that the SUV comes with a “Clear Coat Package” and it cost an additional one-thousand dollars. She did not want it because she lived in Denver, and we were planning on moving out of the state soon, so it would do her no good. He then informed her that he cannot sell her the Xterra without the “Clear Coat Package” She wanted it bad enough that she said she would purchase the vehicle anyways, even though it came with a package that she would not use.
I believed that the vehicle did not require the package and after doing further research with with corporate Nissan and found out that in-fact, the “Clear Coat Package” was not required to purchase by anyone, anywhere. I then realized that we were forced to purchase something that we could not use, did not want or need, and was not required. Our salesman blatantly lied to us about a package that was worthless.
Then, during her trade-in appraisal, our salesman asked us about any issues or past accidents, and Erica truthfully disclosed all information that she had. One thing that she mentioned was that she had a bent axle replaced. The salesman then told us that was frame damage, which sounded very suspicious to me. He then appraised her vehicle as having frame damage. This deducted over $2,000 from the total trade-in value.
I then decided to do some research regarding the so-called frame damage.
Fortunately, a good friend of mine in my home town owns a frame and unibody repair shop. I called the owner, and explained the situation. He told me that I was scammed on this too. He also explained that the axle is a removable, replaceable part and that for all purposes including insurance and appraisal purposes. He explained that under no circumstances is a damaged axle considered part of a damage frame. He then went on to explain that the salesman most-likely gave her the trade-in value of a damaged vehicle, but sold it as a functional vehicle. This makes since because the axle that Erica had damaged was replaced prior to trading the vehicle in, so, at the time of trade-in, her car was in fully-functional, excellent condition, and there was never any frame damage either.
Now, here’s the third and final action that was taken towards us. When we purchased the vehicle, it had eighteen-thousand miles on it. I personally checked the condition of the tires myself and they looked almost brand-new. Erica and I were living in different cities at the time and I did not see the vehicle too much yet.
The next day after the purchase of the vehicle, she noticed that the tires were bald. She said that she didn’t look at them before and just noticed it. She called and told me and I told her she had to be wrong, I checked them myself. So I looked at them when she visited the next time and I couldn’t believe it. The tires were worn completely flat in places and had less than 3mm of tread left in others. When she visited, it was a Sunday and your dealership was closed, so there was nothing I could do.
Therefore, when you add the one-thousand dollars that she lost on the clear coat package with the additional two-thousand+ dollars from the fake frame damage, plus an additional eight-hundred dollars for four new tires, Erica was scammed out of approximately four-thousand dollars by a single sales representative.