Allegiant Airlines Complaint - How Does Allegiant Air Stay In Business
I am stunned by the scheduling practices of this airline. Several months ago, my parents purchased 2 tickets on Allegiant Air from Peoria IL to Mesa AZ leaving today at around 8pm. About a week ago, they went to confirm their arrangements. Online, the scheduled departure was bumped up to 11 something AM. Seeing as this was a huge change (8 hours) that also impacted their bus reservation to get to Peoria, they called Allegiant. The first person they spoke with told them that the computer was wrong and that there had been no change in schedule. Uneasy with this answer, my parents called back and spoke with someone else, who first denied a change in schedule, but after checking into it, then confirmed the change. Based on this info, my parents then had to rearrange their transportation to the airport in Peoria.
Fast forward to this morning. My parents arrive at the airport more than 3 hours early. The board says their flight is still at 11ish. (I think you probably see where this is going...) About 10am, the scheduled departure time changes back to the 8 pm time! Reason given---it's the holiday time, so schedules are fluid.
Incredible! Now my parents get to sit in the Peoria airport for 8 extra hours. Does Allegiant not care about customer service at all? I suspect you can only treat your passengers this way once, unless there are no other airline options. Our family will NEVER use this airline again.