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Toyota of Richardson Complaint - Bait and Switch - 2009 Sienna

Review by ebknott on 2009-01-02
RICHARDSON, TEXAS -- I didn't think that car dealerships still tried to get away with bait and switch. But Toyota of Richardson tried with us.

We received an online price for a 2009 Sienna which was "guaranteed for 72 hours." When we came in, the internet salesman we had dealt with was "busy" and he handed us over to someone else, who proceeded to tell us that he couldn't give us that price - the other guy was new - the price was below his wholesale price - didn't understand how the other guy came up with the price, etc. etc.

So we walked. That dealership didn't just lose the sale, they lost a customer.
Comments:4 Replies - Latest reply on 2009-01-02
Posted by TGT101 on 2009-01-02:
By the sounds of it, it was a good thing that they lost you as a customer because they would have lost money.
Posted by Anonymous on 2009-01-02:
The OP was promised a certain price and then the promise was forgotten. They shouldn't make promises and not keep them.
Posted by TGT101 on 2009-01-02:
I agree. All I'm saying is that from the perspective of the dealership it didn't matter that they lost this customer.
Posted by Anonymous on 2009-01-02:
I know. Isn't it sad?

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