Motel 6 Complaint - Discrimination - Motel Reservation
SAN ANTONIO, TEXAS -- At around 7:00 PM Tuesday December 30, 2008, I arrived at the Motel6 at I-10 and Wurzbach in San Antonio, only to be told that the manager refused to honor my reservation (#1123M37612) because “there was a problem” with my previous stay December 19, 2008. I called Motel6 to resolve the issue, but was told they never override the manager’s decision. Is this even legal?
The only “problem” I remember is that, when I arrived around 11:00PM December 19, I was told to drop my driver’s license into the night window bin and wait while two clerks cashed out the register or something. I had been up since 5:00AM, worked from 7:30AM until 6:30PM, waited an hour to pick up a pair of glasses that wasn’t quite finished, and driven 3 hours from Houston to San Antonio. I was so tired my legs were shaking, so after a couple of minutes I asked how much longer it was going to be, thinking I might need to find somewhere to sit in the meantime. The female clerk huffily told me it would be two minutes. When she finally checked me in, she started some spiel about putting me in an upstairs room, but if it was a problem … I held up my hand and said I just wanted a room, any room. The clerk got even huffier this time and said she’d be fired if I didn’t let her finish. I have stayed in many motels, including this and other Motel6 locations, but I’d never heard such a load of garbage.
Somehow, I don’t think a tired white male customer dealing with an arrogant clerk would have been refused service the next time he came through town, as I was. Two such incidents don’t make a pattern of discrimination, but they certainly suggest that one might exist. This wasn’t the first time I’d been refused service at a Motel6 by a male manager with no explanation. Several years ago I lodged a complaint with Accor about another incident that seemed purely discriminatory. I was staying at a Motel6 in Phoenix at I-17 and Bell Rd. while looking for a house to rent. I found one on a weekday but was told I would have to wait until the next weekend to move in. I asked the Motel6 manager to add an additional week to my credit card. Since I had a weekend free, I spent Saturday morning at the mall. When I came back that afternoon, my key didn’t work, the drapes were open, and my belongings were gone.
I went down to the office to find out what was going on. I was told I had to check out. I reminded the manager that he had extended my reservation to the following weekend, but he denied it. I asked him to add the extra week to my credit card, but he refused. I asked for my belongings, and another employee offered to load them into my card, but the manager wouldn’t let him do so. I never did find out what inspired this hostile reaction. In this case, I hadn’t even had the temerity – or reason – to complain about anything. I simply had spent my days at work or looking at rentals and my nights sleeping or watching TV with the mute and closed captioning on. Had I snored too loud? Or was I merely a single woman at the mercy of a man who finds single women a threat to his world order?
After this latest incident, I left San Antonio and found a very nice room at a Best Western. It cost a little more than Motel6 with my AAA discount, but was worth every penny, not because it was so much nicer – and it really was much nicer – but because the staff there treated me like a human being. Priceless.