Premier Auto Haus Complaint - $5000+ In Repairs Later
DOWNERS GROVE, ILLINOIS -- A 2003 Land Rover Range Rover was purchased on 12/12/08 for a good amount of money. This company stated that it met the "Better Business Bureau's high standards", "Every vehicle is inspected.." as stated on their website, so I felt comfortable enough to believe their statements. Not even 30 days later of purchase, on 12/27/08 a series of problems had occurred. The rear brake lights stayed on, the ignition wouldn't start, the dash lights weren't working properly. After switching some fuses the problems discontinued for a short while, but the computer module and dash lights, and 1 headlight weren't responding. I drove home safely. The next morning, the rear brake lights were on again and the ignition wouldn't start. The battery had died over night. I pulled some fuses and jump started the vehicle. With these features not working properly it was a safety hazard to myself as well as others. After bringing it to a Land Rover dealership it was found that the radiator is leaking, it needed a new computer/radio module which controls pretty much the entire vehicle, new sensors for the brakes and a new battery.
I called Premier Auto Haus to discuss how this could be since they "inspect" all their vehicles and state "to help you find the perfect vehicle and in the process, save you valuable money and time". They basically gave me the run around and said I should bring it there for repairs. They do not specialize in one make of a vehicle. They are a dealership that buys and sells with false promises. Seemed like another way to just get more money out of me. I was not comfortable bringing back to Premier Auto Haus because of my overall experience. I traded in a 2006 Chrysler Crossfire and after all the paper work in the end it seemed that I owed about est $860 less than they told me. With this, it actually made my monthly payments higher due to the incorrect amount owed on my trade-in. They were to mail me a check of the difference. Every time I called in regards to that, things seemed to be all over the place and unprofessional and I didn't get a straight answer for days when they originally stated the difference would be put back on the card by the following Monday 12/15/08. I have yet to receive such a check to this day 1/2/09. There was also no manual and navigation cds included, they stated many times over the phone that they would get me these. I have not received any of this as well. I had to purchase an manual online as well as the navigation cds for. Good timing too since I was able to figure out what fuse was what right when things went wrong.
"Premier Auto Haus is committed to delivering exceptional value, quality, and service from the minute you enter our showroom", I would say there was a lack of value, quality, and service with my entire experience with this dealership. If my vehicle was properly inspected most, if not all, of these repairs would've been noticed or either stated before the sale of purchase.