Travelocity Complaint - Customer Services? I Don't Think So, The Worst Service I've Had The Misfortune Of Dealing With
WEXFORD, PENNSYLVANIA -- Never book with Travelocity....they will mess up one trip time and time again, by never issuing you with a ticket, that you are apparently confirmed on. The Airlines will not help in this case and say you have to get the "agent" - Travelocity to ISSUE the ticket, even thought it is confirmed. This happened to me on a flight to visit my husband in Pittsburgh, from the UK. I had confirmed tickets with BA, but when I turned up at the airport, they told me my ticket had not been issued by the agent and therefore the airline could not check me in onto the flight. It took my husband 6 hours on a call to Travelocity to get my ticket issued while I waited at the airport to get onto a flight. In fact I ended up on my original booked flight and eventually checked-in onto that flight with 35 minutes to go before the gate closed. In that time, Travelocity, had me confirmed and issued the ticket, once I got the boarding pass, Travelocity then preceded to cancel the whole trip and book me onto a flight to Boston. Somehow I made it on to my original flight and was mid-air, whilst my husband was still trying to work out what the hell they had done to the booking. The Travelocity call center is based in India, and the call between my husband and the them, went between various agents, supervisors and morons.....without ever resolving the issue. My connecting flight had been cancelled by them whilst I was mid-air.
Therefore my husband had to collect me from Washington D. C. and drive us both back to Pittsburgh at 11pm at night! The whole of the Christmas holidays was spent on the phone to Travelocity, making sure I had a flight confirmed to go back to the UK. Eventually, they offered by a suitable flight back, out of 5 possible flight, none of which my original flight. Right now, I'm on hold with Travelocity getting what I thought was a confirmed flight back to the UK....re-confirmed and re-issued...I am still waiting, and frankly think I'll be hold until tomorrow....when my supposed flight is meant to leave at 6.45pm....
Word of caution - if you ever book with them, get your flight issued!!! Not just confirmed!! Otherwise avoid them at all costs.
Update I've now been on the phone to them in excess of 10 hours and I'm still waiting for my issue to be resolved.