Hotels.com Complaint - Hotels.com is a Scam!
FRANKLIN, TENNESSEE -- I searched for the Official Hyatt website, when it came up I booked a room, but even though the site I clicked on read hyatt.com, it actually led me to hotels.com, unfortunately I didn't notice until I had completed my reservation. I immediately found the official Hyatt site, checked the rates and discovered that it was 10 bucks cheaper. I immediately sent an E-mail to hotels.com to get my "Price Match Guarantee", boy, that's a joke! I heard nothing from them, so I tried the 800 number, was on hold for about 10 minutes, then some dude came on and bumbled something (he sounded stoned), then cut me off. The hold music came back on, then a message came on saying that I couldn't hold any longer and cut me off!
I sent another E-mail, but never heard a word. I stayed at the Hyatt, checked out and 2 days later I get an E-mail saying that they couldn't match the price after the stay...Total BS! [snip]