Travelocity.com Complaint - Never Use Travelocity.com!
CHAMPAIGN, ILLINOIS -- No flexibility and uncaring customer service! Travelocity's cancellation policy on airline tickets is its own policy, not the policy of particular airlines, despite what they say! When I attempted to cancel my reservation a customer service lady named "alice" with an Indian accent offered to let me speak with an employ of American Airlines so that she could explain AA's policies. A few seconds later another woman came on the line, also with an Indian accent and presented herself as an employee of AA. When I asked for an employee identification number and her last name so that I could verify her status as a bona fide AA employee, she refused, saying it was against company policy. So I spoke with two women with Indian accents and broken English from a call center somewhere in India, one of whom passed herself off as an AA employee.
I've flown AA for decades and never had a problem cancelling or changing a reservation until I booked with Travelocity. I will never, NEVER use this ripoff site again! Once was enough!
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