Eimprovment.com, LLC Complaint - Return Policy
I purchased a bathroom sink. The website description was inadequate; the sink did not fit my needs. To send it back, I looked everywhere in the box for directions; I found none. I sent it back anyway. It cost $50 postal. Eimprovment confirmed receipt but charged me 35% for not using the unavailable instructions (they said they charge a 15% fee to return items if the instructions are located and used).
Total time involved to get a refund: 8-months. Total refund: $59.65. Number of phone calls to get any response: more than 10.
Cost to return the approx $100 sink: $110. I will never use this website again.