Eimprovment.com, LLC Complaint - Return Policy - Bathroom Sink

Review by drae on 2009-01-03
I purchased a bathroom sink. The website description was inadequate; the sink did not fit my needs. To send it back, I looked everywhere in the box for directions; I found none. I sent it back anyway. It cost $50 postal. Eimprovment confirmed receipt but charged me 35% for not using the unavailable instructions (they said they charge a 15% fee to return items if the instructions are located and used).

Total time involved to get a refund: 8-months. Total refund: $59.65. Number of phone calls to get any response: more than 10.

Cost to return the approx $100 sink: $110. I will never use this website again.

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