Sprint PCS Complaint - Great Signal - Questionable Billing Practices and Poor Customer Service
I was in love with Sprint for years. The signal was always great. Three years ago I added my wife to my plan and my love for Sprint disappeared. Every time I changed my plan - to add minutes, texting, etc - Sprint made a billing mistake. Either the wrong service was added or no service at all was added. Correcting the problem always took 6 phone calls over the following 3 months. Once, charges were added randomly. I tried to have them removed and one representative actually said she was not going to because she though I needed the service!?! (This is not a joke, exaggeration, or mean spirited lie; I even have the e-mails concerning that problem saved.) That situation really got me hot under the collar.
Finally after three years of trouble, my wife transferred her phone number to another provider the day her contract expired. I found out when my plan ended (after another round of problems), inquired about the in's and out's of changing providers, and counted the days.
I just found out, my final 2-year contract expired a mere 3 days following the end of a billing cycle; this caused me to have to pay for an entire month of service! I spoke with 2... TWO... representatives about cancelling my service and this fact was omitted. I was never sent a bill. The charges never showed on my on-line account. I was only sent an overdue notice in the mail.
Sad, sad stuff. I researched Sprint and have found they are the only [major?] cell phone company who is losing their customer base. Everyone cites similar problems resulting in their leaving Sprint for another provider.
I have never written an on-line complaint before, but would love to tell everyone, save yourself the hassle and choose another provider.