US Airways Complaint - Bakersfield US Airways employee was very rude and degrading
I am writing you in regards to treatment I received recently by one of your employees at the Bakersfield, California airport. I believe the employee's name was Angela but I am not completely sure as she was not wearing a name tag and when I asked her name she replied "Angela. Or I don't even have to tell you. It's none of your business." This was her type of attitude during the whole encounter. I approached the US Airways counter in Bakersfield at around 4:30pm. This employee Angela was talking to another employee at the time about a TV show (I could hear the whole convo as I was standing close). After about 5 minutes of standing, I interrupted the two and said I was interested in buying a ticket. Angela then replied: "You know it's not polite to interrupt conversations. I would have hoped your mother would have taught you that. I'll help you when I'm done." she then walked off as the other employee giggled. I stood at the counter contemplating on whether or not I should leave as your employee Angela spoke to me very rudely but I decided to wait a few more minutes as I normally love flying US Airways. Angela came up front again after a few minutes and said "What exactly do you need?"
I then requested a flight from Bakersfield to Chicago. Angela then replied "Um..Theres this thing called a COMPUTER. You use that to buy TICKETS YOURSELF." She said this in such a downgrading matter. I simply replied "Are you not employed by US Airways?" She rolled her eyes to me and replied that she was the supervisor and she did not have to deal with dumb people. I was completely amazed by the treatment I was receiving and that's when I demanded to talk with her boss. She then pointed at a brochure on the counter and said "try that". I asked for a local number in which she said there was none. This is when I asked Angela's name in which she replied "Angela. Or I don't even have to tell you. It's none of your business" Angela then proceeded to walk off. I stood at the counter for a few minutes calling the phone number in which Angela gave me. This was to your calling center. The person I spoke to on the phone could not do anything except say they were sorry for the mis-treatment in which I received.
I've been a US Airways customer for years and I have never encountered such mis-treatment. I am sorry to say that this encounter has made me so I do not want to use US Airways. I can't believe an employee would talk to a customer with such hate and ridicule. I ended up purchasing a $400 flight ticket from United Airlines instead of US Airways after this encounter occurred. I advise you to train your employees to treat your customers with respect and customer service skills
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