5th/3rd Bank Complaint - Find Another Bank, 5th/3rd Is A Dinosaur That Needs To Die
A retched archaic company that doesn't care one bit about the customer. They don't provide any ability to receive automated notifications (except by snail mail) of when there is a problem on your account so you end up going days and days accumulating their $6 overdraft fees until you notice there is a problem. Who the hell doesn't provide those services these days? This is the information age - put the information at the hands of the customers so they can effectively manage their own finances!!!
In the end they made out with $176 of charges for a simple oversight on my part that shouldn't have cost more than $33. I even tried to resolve the problem (after already being charged nearly $100) but the very same day my transfer to the account from my other bank went through they hit me with an additional round of fees that put me back in the negative!
They are incredibly slow at updating the account information. Either they are completely incompetent in developing their systems, they just don't care, or, worse, they intentionally delay posting information to further abuse their customers and get that much more in fees out of them. There are plenty of banks out there that are pretty much instantaneous at posting transactions and can be personalized so you can receive any type of notification you want for any number of things.
Oh, and don't even get me started about their endless marketing spam. Don't bother telling them you aren't ever interested in any of their offers, they will tell you they will take care of it, but it's all lies. This company is a dinosaur that needs to die.