T-Mobile Complaint - What Customer Service???
CALIFORNIA -- What can I say. . . I made a horrible mistake by entering into a 2 year contract with T-Mobile and purchasing a Sidekick!!! Every time I have had a problem with the Sidekick and I call T-Mobile, I get transferred to their "Sidekick" department. Their Sidekick department has never been able to resolve any problems I've had with the Sidekick, but have always come up with some really lame excuses as to why my Sidekick doesn't work. Of course, it's NEVER their fault!!! When I come back with an answer to their lame excuse, they abruptly suggest that I go to a T-Mobile store, to try to resolve my problem. When I demand to speak to a customer service manager, I'm told that their policy is that a manager has 48 hours to respond to my problem and that I will receive a call back. Hey, I'm still waiting for about a dozen call backs from managers! About once a month, I send T-Mobile's customer service department an e-mail advising them how lame their service and products are and no surprise, I don't get a response via e-mail either!
Bottom line, NEVER EVER use T-Mobile as your cell phone service provider and NEVER purchase any of their phones! You'll be sorry!!!