Best Buy Complaint - Best Is Terrible! - Customer Service & Delivery
So here's the deal. On Dec 12th I ordered some Christmas gifts for my wife online at bestbuy.com. On Dec 22nd I still had not received the packages so I POLITELY emailed best buy and asked them what the issue was. They said it was scheduled for delivery on Dec 24th. So I figured ok, not a problem right? No way wrong. Christmas comes and no gifts. So now I have a pretty upset wife. So I call best buy and ask them what the problem is? They notify me that they had UPS drop off the package to the USPS and that my package could take 30 days to get here. So I got pretty upset and emailed best buy again. THIS lady says that if my package didn't get here by Dec 30th, they would send me a new one free of charge. Well, lets just say that hasn't happened either. So this time I called best buy AND emailed them. I explained to the lady rather politely that I still had packages that have not arrived, and what this other customer service lady told me. This lady proceeds to get ugly with me, and when I asked to speak to her manager, that F***** lady hung up on me.
And I still have not received and email or phone call back. Best Buy has got to have the worst customer service I have ever seen in my life. I'm in the US Army so I don't make very much money, and when I go to a business or store to spend my hard earned money I want to be treated with respect. Not spit on and treated terribly like I have with Best Buy. They are one of the most unprofessional companies I have ever seen in my life. I will never shop there again.
I refuse to spend my money on a company that cannot keep their word, treat their customers with respect, or deliver their products on time. Instead I will go to Amazon and use them. They are usually cheaper, and get their packages out and to the customer on time, and I have NEVER ONCE had a problem with them.