MagicJack Informative - Not Too Bad Of A Product
ORLANDO, FLORIDA -- We've all seen the infomercials..."Get unlimited local calling, long distance, 411, and voicemail all for only $19.95 a year...just pay for the Magicjack for two easy payments of $19.95!"
I purchased the product from my local RadioShack yesterday, and I can happily report the product does exactly as it claims.
Installation is as simple as plugging the Magicjack device into an available USB port (must be USB 2.0). The on-screen dialer will automatically launch. Registering the device and opening your account takes only seconds to do, and a phone number is generated for you with your desired area code.
Then, one simply plugs the telephone cord into the opposite end of the Magicjack, and it's ready to go! One may dial from the phone itself, or from the on-screen dialer. Incoming phone numbers display on the screen with an option to Accept or Reject (Reject will send the caller to voicemail, just like a cellular phone).
There are a few downsides, however. The on-screen dialer cannot be removed from the taskbar, even if you attempt to close the dialer altogether. One must remove the device completely from the USB port to have it disappear.
The computer and internet connection must also stay on all throughout the day and night to have an active telephone service.
Their tech support really doesn't seem to have a clue about their product. When I first set it up, I attempted to call the Magicjack number using my cell phone. The response I got each time alternated between a fast-busy signal and hearing a "Please check the number and dial again" message. I connected to the 24/7 Online Chat service, where the agent merely copy/pasted the troubleshooting steps from the FAQ/Knowledgebase section of the website. I told the representative I had tried those steps already, yet they insisted I do them all over. I did everything as instructed without getting anywhere. The representative finally told me to return the phone I purchased and try purchasing a different one.
Ummm..no. Fast busy = switch/circuit issue..not phone issue (for the most part).
I disconnected from the chat and changed the phone number through the account I had created. Sure enough..problem was resolved.
So, bottom line, if you need technical support, rely on technical forums to receive your answers, and not the Copy/Paste robots over the chatline (not to degrade them..it's probably all they're allowed to do).
But, in conclusion, despite the initial hassle, it really is a great product. It's very convenient for a college student like me to not have to worry about long distance charges when calling home.
Go get Magicjack!
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