USA Wallpapers/Decorate With Style Complaint - Do Not Buy From USA Wallpapers
PLEASE DO NOT BUY FROM THIS COMPANY!! I was saddened to find that people have been having issues like the one I am about to describe for more than a YEAR and this company is still in business!
In August of 2008, I placed an order with USA Wallpapers for a quilt and matching shams for my daughter's bed. During the ordering process, it is clearly stated that you WILL NOT BE CHARGED UNTIL YOUR ORDER SHIPS, HOWEVER, they charge you immediately. The quilt arrived quickly, and I waited for the shams. Finally, 2 weeks later, I called customer service to check on the status of the shams, and was told they would ship in about a week (September). I took out the quilt, washed it and put it on my daughter's bed. October 6th rolls around, and still nothing, so I sent out an email to customer service asking about the status of my order. Within minutes, I got an email from them (not a REPLY, mind you, but a generic email) informing me that the shams have been discontinued, and I would get 10% off my next order.
So, I promptly call them to express my frustration. At the end of the conversation, I said ' Well, at least I wasn't charged, correct?' The reply was that I had been charged, but my refund was going to their accounting department, and I would get the credit in 1-2 billing cycles. I waited and checked my credit card after each of the billing cycles - nothing. So, yet another phone call to find out the status, and I am given the same story, it is with their accounting department, and I will have the refund in 2-3 weeks. Finally, after 74 DAYS and still no refund, I called them to inquire about my refund status yet again, and am given the EXACT SAME STORY. I told her that this was not acceptable, and I wanted my refund credited immediately (it is December 19th, and my order was discontinued October 6th). I was told that it was not possible, and that they would know my status in 2-3 weeks.
I immediately called my credit card and have started the complaint process with them. THIS COMPANY HAS BEEN GETTING AWAY WITH THIS FOR MUCH TOO LONG! PLEASE, IF YOU HAVE HAD ANY ISSUES WITH THEM, CONTACT THE BBB AND FILE A COMPLAINT. THERE IS SOMETHING NOT RIGHT WITH THEM, AND I AM WILLING TO BET THAT THERE ARE MANY CUSTOMERS OUT THERE THAT NEVER EVEN GOT THEIR REFUND AND JUST DON'T KNOW IT!
Another reviewer here has given excellent instructions on contacting the BBB online and filing the complaint.